Last updated: [25/07/2025]
This Refund Policy explains the terms under which Wings on Fire (“Wings on Fire”, “we”, “us”, or “our”) handles payments for the services we provide. By engaging our services or making a payment to us, you agree to the terms set out below.
We recommend reading this Policy alongside your service agreement or Memorandum of Understanding (MOU), which governs the specific terms of your engagement.
1. Nature of Our Services
Wings on Fire is a service-based digital marketing agency. Our work involves dedicated time, expertise, strategy, creative direction, account management, and the allocation of resources from the moment an engagement begins.
Because our services are professional and time-bound in nature — and are delivered progressively rather than as a finished physical product — all fees paid to Wings on Fire are non-refundable, except in the limited circumstances described in Section 6.
2. Service Fees Are Non-Refundable
All service fees, retainer fees, package fees, and setup or onboarding charges are non-refundable once paid, whether or not the full duration of the service period has elapsed.
This applies regardless of the reason for cancellation, including but not limited to:
- A change of mind or change in business priorities
- A decision to pause, reduce, or discontinue services
- Dissatisfaction with performance where the causes lie outside our reasonable control (see Section 4)
- Delays or non-cooperation on the client’s part that affect delivery
Fees compensate us for the time, expertise, and resources committed to your account, which cannot be recovered once allocated.
3. Advertising Spend (Ad Budget)
Advertising spend (the “ad budget”) paid to platforms such as Meta and Google is separate from our service fees.
- Ad spend is used to run campaigns on third-party advertising platforms and is governed by those platforms’ own terms and refund policies.
- Once ad spend has been utilised on a campaign, it cannot be refunded by Wings on Fire.
- Any unused ad budget held by us at the time of cancellation will be handled as set out in your service agreement — either applied to future campaigns or returned after deducting any applicable charges, at our discretion and subject to platform rules. Our service fees remain non-refundable in all cases.
4. No Refunds Based on Results
Digital marketing outcomes depend on many factors beyond our control, including platform algorithm changes, market conditions, competition, seasonality, product-market fit, pricing, and the client’s own website, offers, and response times.
For this reason, we do not guarantee specific results, and no refund will be issued on the basis that a campaign did not achieve a particular level of performance, sales, leads, engagement, or return on investment.
5. Cancellation and Termination
Either party may terminate the engagement in accordance with the notice terms set out in the service agreement or MOU.
- Fees already paid for the current or completed service period are non-refundable.
- Where fees have been invoiced for work already performed or in progress, they remain payable in full.
- Cancellation does not relieve the client of any outstanding dues.
6. Limited Exceptions
Refunds will only be considered in the following limited circumstances:
- Duplicate payments — where you are charged more than once for the same service due to a technical or processing error.
- Payments made in genuine error — where a payment is made to us that was clearly not intended, and no service or work has yet been provided against it.
In such cases, please contact us within 7 days of the transaction at hello@wingsonfire.in with the relevant details. Verified duplicate or erroneous payments will be refunded to the original payment method after deducting any transaction or processing charges levied by payment gateways or banks.
7. Third-Party Costs
Costs paid to or through third parties — such as software subscriptions, hosting, domains, themes, plugins, stock assets, and platform fees — are non-refundable, as these are governed by the respective third parties’ terms and are typically consumed or committed at the time of purchase.
8. Taxes
All fees are subject to applicable taxes, including GST. In the event of any eligible refund under Section 6, taxes will be handled in accordance with prevailing tax laws.
9. Chargebacks
We encourage clients to raise any billing concerns with us directly so that we can resolve them promptly. Initiating a chargeback or payment dispute without first contacting us may be treated as a breach of your agreement and may result in suspension of services and recovery of any amounts due.
10. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated “Last updated” date.
11. Contact Us
For any questions about this Refund Policy or a specific payment, please contact:
Wings on Fire Sector 63, Noida, Uttar Pradesh, India Email: hello@wingsonfire.in
This Refund Policy is governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Noida, Uttar Pradesh.
